Privacy policy

Privacy Policy — The Novel Pages

Last updated: October 15, 2026

This Privacy Policy describes how The Novel Pages (“we,” “us,” or “our”) collects, uses, discloses and otherwise processes personal information when you visit our website, create an account, make a purchase, communicate with us, or otherwise interact with our online store (collectively, the “Services”).

Please read this Privacy Policy carefully. By using the Services, you acknowledge the practices described in this Privacy Policy, subject to the rights available to you under applicable law.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

  • Contact information, such as your name, email address, phone number, billing address and shipping address.
  • Order information, such as books purchased, order details, delivery information, replacement or refund requests, and transaction history.
  • Payment information, such as payment method and transaction details. Payments are processed by third-party payment providers, and we do not directly receive or store your full payment card details.
  • Account information, if you create a shop account, such as your login details, saved addresses and order history.
  • Customer service information, including information you provide when contacting us about an order, book, damaged item, complaint or other enquiry.
  • Device and usage information, such as your IP address, browser type, device information and how you interact with our website.
  • Marketing information, including your email subscription status, marketing preferences and interactions with our marketing emails.

2. How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order, create an account, contact us, subscribe to our emails or otherwise provide information.
  • Automatically through cookies, pixels and similar technologies when you use our website.
  • From service providers that help us operate our store, including payment, fulfillment, shipping, analytics and advertising providers.
  • From other third parties where permitted by law.

3. How We Use Your Personal Information

We use personal information to:

  • Process and fulfill your orders.
  • Process payments.
  • Arrange printing, shipping and delivery through our fulfillment partners.
  • Provide order and tracking updates.
  • Handle replacement and refund requests and customer enquiries.
  • Create and maintain your shop account.
  • Operate, maintain and improve our website.
  • Personalize your shopping experience.
  • Detect and prevent fraud, security incidents or other unlawful activity.
  • Communicate with you about your orders or our Services.
  • Send marketing emails where you have subscribed, according to your preferences.
  • Measure and improve our advertising, including on Meta platforms such as Facebook and Instagram.
  • Comply with legal obligations.
  • Protect our rights and the rights of our customers and others.

4. Shopify

Our online store is powered by Shopify. Shopify processes personal information relating to your use of our store in order to provide its ecommerce services to us. Information you submit through our store may be processed by Shopify and other providers involved in operating our business.

You can learn more about how Shopify handles personal information in Shopify’s Privacy Policy.

5. Cookies and Similar Technologies

We and our service providers use cookies, pixels and similar technologies to:

  • Remember your preferences.
  • Keep items in your shopping cart.
  • Keep you signed in to your account.
  • Understand website usage and performance.
  • Measure the effectiveness of our advertising.
  • Support advertising and personalization where permitted.

You can control or reject certain non-essential cookies through your browser settings or any cookie controls available on our website. Blocking some cookies may affect how parts of the website work.

6. Advertising and Analytics

We advertise on Meta platforms, including Facebook and Instagram, and use the Meta Pixel and similar tools on our website. These tools collect information about your interactions with our website, such as pages viewed and purchases made, and share it with Meta. This helps us measure how our ads perform and show ads that may be more relevant to you.

We may also use analytics tools to understand how visitors use our website.

Under certain U.S. state privacy laws, some of these advertising activities may be considered a “sale,” “sharing,” or use of personal information for “targeted advertising.” You may have the right to opt out, as described in Section 13.

7. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, including to:

  • Shopify and other ecommerce service providers.
  • Payment processors.
  • Our printing and fulfillment partners, who produce and ship your order.
  • Shipping and delivery carriers.
  • Website hosting and technology providers.
  • Email marketing providers.
  • Analytics providers.
  • Advertising partners, including Meta.
  • Professional advisers where necessary.
  • Government agencies, regulators or law enforcement where legally required.

We may also disclose information in connection with a business transaction such as a merger, acquisition, restructuring or sale of all or part of our business, subject to applicable law.

We do not authorize our service providers to use your information for unrelated purposes, except as permitted by applicable law and their own terms.

8. International Data Processing

The Novel Pages is operated from Singapore, and we ship to customers in the United States. Our service providers may be located in different countries. This means your personal information may be processed in Singapore, the United States and other countries where we or our service providers operate.

Where required, we take appropriate steps to safeguard personal information transferred internationally.

9. Data Retention

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy. These purposes include fulfilling orders, maintaining your account and transaction records, resolving disputes, preventing fraud and complying with legal obligations.

Retention periods vary depending on the type of information and legal requirements. If you delete your account, we may still keep certain information where required for these purposes.

10. Security

We take reasonable administrative, technical and organizational measures to protect personal information. However, no website, transmission or storage system is completely secure.

Please take care when providing information online and keep your account password secure.

11. Children’s Privacy

Our Services are intended for adults. Some of our books may be written for younger readers, but we expect purchases to be made by parents, guardians or other adults. Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, please contact us at support@thenovelpages.com and we will take steps to delete it.

12. Your Privacy Rights

Depending on the U.S. state where you live, you may have rights concerning your personal information. These may include the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Delete certain personal information.
  • Receive a copy of certain information in a portable format.
  • Opt out of the sale or sharing of personal information, or targeted advertising.
  • Withdraw consent where processing is based on consent.
  • Appeal our decision on a privacy request where state law provides that right.

These rights are not absolute and may be subject to exceptions under applicable law.

To exercise any of these rights, email us at support@thenovelpages.com. We may need to verify your identity before processing your request. Where permitted by law, an authorized agent may submit a request on your behalf, subject to verification.

We will not discriminate against you for exercising your privacy rights.

13. Your Privacy Choices

As described above, we share certain information with advertising partners such as Meta to show ads that may be more relevant to you. Under certain U.S. state privacy laws, this may be considered a “sale,” “sharing,” or “targeted advertising.”

To opt out, email us at support@thenovelpages.com or use any privacy controls available on our website.

If you visit our website with a recognized Global Privacy Control (GPC) signal enabled, we will treat it as a request to opt out of sales, sharing and targeted advertising for the browser and device that sent the signal.

14. Marketing Emails

If you subscribe to our marketing emails, you can unsubscribe at any time using the link at the bottom of any marketing email.

Unsubscribing does not stop us from sending transactional emails, such as order confirmations, shipping updates or important information about your purchase.

15. Third-Party Websites

Our website may contain links to websites or services run by third parties. We are not responsible for their privacy, security or content practices, and we encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements or Services. When we do, we will revise the “Last updated” date at the top of this policy.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a privacy concern, please contact:

The Novel Pages
Email: support@thenovelpages.com