Refund policy

Refund & Return Policy — The Novel Pages

We want you to have a straightforward shopping experience with The Novel Pages. If there’s a problem with your order, please review the policy below.

Our Returns Policy

We do not accept returns or exchanges for change of mind, for example if you no longer want the book or ordered the wrong title by mistake. Please check your order carefully before purchasing.

We will offer a replacement or refund if your book arrives damaged, defective or incorrect, as long as you report it within 30 days of delivery.

Damaged, Defective or Incorrect Items

Please check your order when it arrives.

If your book arrives damaged, has a printing or binding defect (such as missing, duplicated or blank pages), or is not the item you ordered, contact us at support@thenovelpages.com within 30 days of delivery.

To qualify, the issue must not have been caused after delivery, and proof of purchase is required.

How to Request a Replacement or Refund

Email us at support@thenovelpages.com and include:

  • Your name
  • Order number
  • Book title and quantity
  • A description of the issue
  • Clear photos showing the problem

Please don’t send items back without receiving instructions from us first. In many cases, clear photos are enough and you won’t need to return the book. If a return is needed, we’ll cover the return shipping.

Non-Returnable Items

We cannot accept returns for:

  • Change-of-mind purchases
  • Books that have been damaged, marked or worn after delivery
  • Issues reported more than 30 days after delivery

Your statutory rights under Singapore law, which cannot legally be excluded, remain unaffected.

Refunds

Once we’ve reviewed your request, we’ll email you to confirm whether a replacement or refund has been approved.

Approved refunds are issued to the original payment method. The time it takes for funds to appear depends on your payment provider or bank.

Order Changes & Cancellations

If you need to change or cancel an order, email us at support@thenovelpages.com as soon as possible. We’ll do our best to help, but we can’t guarantee changes or cancellations once your order has been processed or shipped.

Contact Us

For any questions about this policy, email support@thenovelpages.com.