Shipping policy

Shipping Policy — The Novel Pages

Thank you for shopping with The Novel Pages. We aim to make your shopping experience as simple and transparent as possible. Please review the information below about order processing, shipping, tracking and delivery.

Where We Ship

We currently ship to addresses within the United States only.

Order Processing

Your order is processed and prepared for shipment by our fulfillment partners. The estimated processing time is shown at checkout or in your order confirmation.

Processing times may be longer during weekends, public holidays, promotional periods or periods of unusually high order volume.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Shipping & Delivery

Delivery times vary depending on:

  • Your delivery address
  • The books ordered
  • Stock availability
  • The shipping method selected
  • The fulfillment location

Shipping costs and any delivery estimate are shown at checkout. Delivery estimates are not guaranteed delivery dates unless we expressly state otherwise.

Multiple Packages

If you order more than one book, your order may be shipped from different locations and arrive in separate packages or on different dates. Receiving separate packages does not mean any part of your order is missing.

Order Tracking

Where tracking is available, it will be sent to the email address you provided when placing your order. You can also view your order status in your shop account.

Please allow some time after dispatch for the carrier’s tracking to update.

Incorrect Shipping Address

You are responsible for providing a complete and accurate shipping address.

If you notice an error in your address, email us at support@thenovelpages.com as soon as possible. We cannot guarantee that an address can be changed once your order has entered processing or been dispatched.

If an order is returned to us or lost because of an incorrect or incomplete address, we may charge for reshipping.

Lost or Stolen Packages

If your tracking shows your order as delivered but you haven’t received it, please check with neighbors and your local post office first, then contact us within 30 days of the delivery date. We’ll work with the carrier to investigate.

Delayed Orders

Delays can occasionally happen due to carrier disruptions, severe weather, peak shopping periods or other circumstances outside our reasonable control.

If your order seems significantly delayed, email us at support@thenovelpages.com with your order number and we’ll look into it.

Damaged or Incorrect Items

If your book arrives damaged, defective or incorrect, please see our Refund & Return Policy for how to report it.

Questions About Shipping

For any questions about your delivery, email us at support@thenovelpages.com and include your order number.